SHREDO SUPPORT

Support.

For integration help, account access or subscription questions, email info@shredo.xyz.

Discord: shredo.xyz. Search this exact username in Discord.

Response time

We respond to email support requests within one week. This is not a 24/7 live support channel.

What to include

Tell us which product you use, what happened and when it happened in UTC. Include relevant error messages with sensitive information removed. For payment questions, include your invoice ID and public transaction signature.

Please do not send passwords, API keys, private keys or seed phrases. If you suspect unauthorized account access, use the email subject “Security report”.

Documentation

Start with the product guide, the payment and access guide, or the full documentation.